Privacy Policy

This Privacy Policy explains how La Perla Exotica, operated by Jazmin…. S.L. collects, uses and protects your personal data. By making a booking, using our website or contacting us, you acknowledge that you have read this Privacy Policy.

1. INTRODUCTION

La Perla Exotica is a holiday accommodation located at ……… Santa Cruz de Tenerife, Spain, operated by Jazmin….S.L. (NIF: B4280…..).Our property registration number is………..0000000000000VV-38-4-01026759 and our tourist accommodation registration number is VV-38-4-0……..We are committed to protecting your personal data and processing it in accordance with the EU General Data Protection Regulation (GDPR), applicable Spanish data protection legislation and other applicable privacy laws.For any privacy-related enquiries, please contact us at:

Email: [email protected]

Telephone: +34 626 42 48 94

2. DATA WE COLLECT

Booking and Reservation Data

When you make a booking directly or through a third-party platform such as Booking.com or Airbnb, we may collect or receive your name, email address, telephone number, country of residence, arrival and departure dates, number of guests, booking details, special requests and other information necessary to manage your reservation and provide accommodation services.

Guest Registration Data

Under applicable Spanish law, accommodation providers may be required to collect and communicate certain identification and stay-related information concerning guests to competent authorities.Depending on the applicable legal requirements, this may include your full name, date and place of birth, nationality, identity document or passport information, country of residence, contact information and arrival and departure details.Where processing is required by law, the Guest cannot refuse the legally required processing without potentially affecting the ability to provide the accommodation service.

Contact Form and Email Enquiries

Information submitted through our contact form or sent by email is used to respond to your enquiry, provide customer service and manage your request.

Payment and Security Deposit Data

Where a security deposit or payment is required, we may process information necessary to identify, receive and reimburse payments or deposits.

We do not intend to collect or store full payment-card information where payment is processed directly by a third-party payment provider or booking platform.

Website Usage and Technical Data

When you visit our website, certain technical information may be processed depending on the services and cookies active on the website.This may include your IP address, browser and device information, operating system, approximate location derived from technical information, pages visited, date and time of visits, referral information, website interactions, cookie identifiers and similar online identifiers.

3. HOW WE USE YOUR DATA

We use personal information for the following purposes:

processing and managing your reservation;
providing accommodation and related services;
communicating with you before, during and after your stay;
arranging check-in and check-out;
processing payments, refunds and security deposits;
completing legally required guest registration and reporting to competent authorities;
providing customer support and handling enquiries and complaints;
protecting the property, guests and our business;
preventing fraud, misuse and unauthorised access;
maintaining and improving our website;
analysing website usage and performance;
measuring advertising and marketing campaigns;
complying with legal, tax, accounting and regulatory obligations;
establishing, exercising or defending legal claims where necessary.

4. LEGAL BASIS FOR PROCESSING

We process your personal data on the following legal bases:

Performance of a contract – processing necessary to fulfil your booking and provide accommodation services;
Legal obligation – processing required by applicable Spanish or European law, including guest registration, tax and accounting obligations;
Legitimate interests – processing necessary for property security, fraud prevention, information security and the establishment or defence of legal claims, where applicable;
Consent – where you have given consent for processing that requires consent, such as certain analytics, advertising or marketing activities.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. GOOGLE ANALYTICS

Our website may use Google Analytics to understand how visitors use our website and to measure website performance.

Depending on the configuration of the service, Google Analytics may process information such as device and browser information, pages visited, approximate location, website interactions, technical identifiers and usage information.Where required by applicable law, Google Analytics cookies or similar analytics technologies will only be activated after the visitor has provided the required consent.Google may process data in accordance with its own privacy policy and applicable data protection mechanisms.We do not use Google Analytics as a substitute for legally required guest registration.

6. META PIXEL

Our website may use the Meta Pixel to measure advertising campaigns, understand interactions with our website and, where applicable, support advertising and remarketing activities.Depending on the configuration and the user’s cookie choices, Meta may receive information such as website interactions, pages visited, technical information, cookie identifiers and advertising-event information.Where the Meta Pixel involves non-essential advertising or tracking technologies, these technologies will only be activated after the required consent has been obtained.Meta may process personal data in accordance with its own privacy policy and applicable data protection requirements.

7. COOKIES

Our website may use cookies and similar technologies.

Strictly Necessary Cookies

These cookies are necessary for the operation, security and basic functionality of the website and may be used without consent where permitted by applicable law.

Analytics Cookies

Analytics cookies, including those associated with Google Analytics, may be used to understand how visitors interact with the website and to measure website performance.

Where required, analytics cookies will only be activated after the user’s consent.

Advertising and Marketing Cookies

Advertising technologies, including technologies associated with Meta Pixel, may be used to measure advertising campaigns, support advertising and, where applicable, enable remarketing or personalised advertising.

Where required by applicable law, these technologies will only be activated after the user’s consent.

Managing Cookie Preferences

Users may accept or reject non-essential cookies through the website’s cookie-consent mechanism and may change or withdraw their cookie preferences where the website’s consent system provides this functionality.

Non-essential cookies should not be activated before the required consent has been obtained.

8. WEBSITE HOSTING – CLOLYTIC

Our website is hosted and technically supported by CLOLYTIC, with hosting infrastructure located in Frankfurt, Germany.Germany is within the European Economic Area (EEA).CLOLYTIC may process technical information and personal data on our behalf as necessary to provide website hosting, infrastructure, security and related technical services.Where CLOLYTIC processes personal data on our behalf, appropriate contractual, confidentiality and security obligations will apply as required by applicable data protection law.

9. BOOKING.COM AND AIRBNB

Guests may make reservations through third-party accommodation platforms, including Booking.com and Airbnb. When you make a reservation through one of these platforms, the platform may collect and process your personal data and provide us with information necessary to administer your reservation.The relevant platform’s own privacy policy and terms also apply to its processing of your personal data.We may process information received from Booking.com or Airbnb to provide accommodation services, communicate with you, arrange check-in and check-out, process payments where applicable and comply with legal obligations.

10. THIRD-PARTY SERVICE PROVIDERS

We may use third-party service providers to operate our website and accommodation business.

Website hosting and technical providers – including CLOLYTIC;
Booking platforms – including Booking.com and Airbnb;
Analytics providers – including Google Analytics;
Advertising and marketing providers – including Meta;
Payment providers and financial institutions – where necessary to process payments and deposits;
IT and cybersecurity providers – where necessary to maintain website and business security;
Professional advisers – including legal, accounting and tax advisers where necessary.

Where a provider processes personal data on our behalf, we seek to ensure that appropriate contractual and security arrangements are in place as required by applicable law.

11. INTERNATIONAL DATA TRANSFERS

Some third-party providers used by our website or booking services may process personal data outside the European Economic Area.Where personal data is transferred outside the EEA, we will rely on an appropriate legal mechanism under applicable data protection law where required.Depending on the relevant provider and circumstances, this may include an adequacy decision adopted by the European Commission, Standard Contractual Clauses or another legally recognised safeguard.Because third-party providers may change their infrastructure, subprocessors or processing locations, the exact location of processing may vary depending on the service being used.

12. HOW LONG WE RETAIN YOUR DATA

We retain your personal data only for as long as necessary for the purposes for which it was collected or for the period required by applicable law.

Booking and transaction records may be retained for the periods required by tax, accounting and other applicable legislation;
Guest registration information will be retained and/or communicated in accordance with applicable legal requirements;
Correspondence and customer-service information may be retained for as long as reasonably necessary to manage the relationship and any resulting claims;
Consent records may be retained for as long as necessary to demonstrate compliance;
Analytics and technical information may be retained according to the relevant service configuration and applicable legal requirements.

When personal data is no longer required, it will be securely deleted, anonymised or otherwise disposed of where appropriate.

13. SECURITY MEASURES

We use appropriate technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, unlawful disclosure and misuse.Our website uses HTTPS/SSL encryption for communications where technically available.Access to personal data is limited to persons and service providers who require it for legitimate business, contractual or legal purposes.In the event of a personal data breach, we will take the measures required by applicable law, including notification to the competent supervisory authority and/or affected individuals where legally required.

14. YOUR DATA RIGHTS

Under the GDPR and applicable Spanish data protection law, you may have the following rights regarding your personal data:

Right of access – you may request access to the personal data we hold about you;
Right to rectification – you may request correction of inaccurate or incomplete data;
Right to erasure – you may request deletion of your data where the legal requirements are met;
Right to restriction – you may request restriction of processing in circumstances provided by law;
Right to data portability – where applicable, you may request your data in a structured, commonly used and machine-readable format;
Right to object – you may object to certain processing, including processing based on legitimate interests and direct marketing where applicable;
Right to withdraw consent – where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected].

15. RIGHT TO LODGE A COMPLAINT

You have the right to lodge a complaint with the Spanish data protection authority, the Agencia Española de Protección de Datos (AEPD), if you believe that your personal data has been processed unlawfully.You can find information about the AEPD and its complaint procedures at www.aepd.es.

16. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including Booking.com, Airbnb or other external services.We are not responsible for the privacy practices, content or security of websites operated by third parties.When you leave our website and access a third-party website, that third party’s privacy policy and terms may apply.

17. CHILDREN’S DATA

Our accommodation welcomes families and children.We do not intentionally use the website to collect personal data from children for marketing purposes.Where information concerning children is legally required for accommodation purposes, such information will be processed only as necessary to comply with applicable legal obligations and provide the accommodation service.

18. MARKETING COMMUNICATIONS

We may contact guests regarding their existing reservation, stay or other service-related matters where necessary.Where marketing communications require consent, we will obtain the appropriate consent before sending them.Where permitted by applicable law, existing customers may receive information about similar services, provided that they are given a simple and free method to object or unsubscribe.You may withdraw marketing consent or object to marketing communications at any time by contacting [email protected].

19. AUTOMATED DECISION-MAKING AND PROFILING

We do not intend to make decisions producing legal or similarly significant effects on guests solely through automated processing of their personal data.Third-party advertising or analytics services may use automated processing or profiling for their own purposes where permitted by applicable law and subject to their own privacy policies and applicable consent requirements.

20. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in legislation, our services, our website, our third-party providers or our data processing practices.The latest version will always be available on our website and will include the applicable “Last updated” date.

La Perla Exotica – Jazmin….. S.L.

NIF: B4280…..
EU VAT Number: ESB42….
Address: …..Santa Cruz de Tenerife, Spain
Property Registration Number: ……..90830000000000000VV-38-4-01026759
Tourist Accommodation Registration Number: VV-38-4-01…..
Email: [email protected]
Telephone: +34 626 42 48 94

Last updated: September 2026