Terms and conditions
These Terms and Conditions (“Terms”) apply to bookings and stays at La Perla Exotica, a holiday accommodation operated by Jazmin….S.L.
By making a booking or staying at the property, the guest (“Guest”, “you” or “your”) confirms that they have read, understood and accepted these Terms.
1. PROPERTY AND OPERATOR
Property: La Perla Exotica
Operator: Jazmin……
Legal form: Sociedad Limitada (S.L.)
Company Registration / NIF: B428…..
EU VAT Number: ESB42……
Year established: 2021
Property Address: ………Santa Cruz de Tenerife, Spain
Property Registration Number: ……….0000VV-38-4-01026759
Tourist Accommodation Registration Number: VV-38-4-0102…..
Email: [email protected]
Telephone: +34 626 42 48 94
La Perla Exotica is operated as holiday accommodation in the Canary Islands and is subject to applicable Spanish and Canary Islands legislation governing tourist accommodation, consumer protection, safety, privacy and other applicable matters.
2. BOOKINGS
A booking is considered confirmed once the applicable booking requirements, including any required payment or deposit, have been completed. The person making the booking must be at least 18 years old at the time of check-in and must have the legal capacity to enter into a binding agreement. The person making the reservation is responsible for ensuring that all members of their party comply with these Terms. The accommodation may refuse a booking where the information provided is materially inaccurate, misleading or incomplete. Where a booking is made through a third-party booking platform, the cancellation, payment and other booking-specific conditions displayed on that platform may also apply.
3. PRICES AND PAYMENT
The total price, payment schedule and applicable cancellation conditions are those confirmed at the time of booking.
Depending on the booking channel and rate selected:
- a deposit or prepayment may be required;
- the remaining balance may be due before or during the stay;
- different rates may have different cancellation and payment conditions;
- applicable taxes or charges may be included in or added to the displayed price as required by law.
Where payment is made by card, the property or booking platform may carry out a temporary authorisation or hold where applicable. Failure to make a required payment by the applicable deadline may result in cancellation of the booking.
4. SECURITY / DAMAGE DEPOSIT
A €1,000 security deposit applies to the stay.
The deposit is requested or charged 14 days before arrival and is collected by bank transfer, unless otherwise agreed in writing.
The deposit is intended to cover, where applicable:
- damage to the property or its contents;
- loss of keys or other property items;
- missing equipment, furnishings or inventory;
- extraordinary cleaning caused by misuse;
- costs resulting from breaches of these Terms;
- other demonstrable losses caused by the Guest or members of their party.
The deposit is not intended to cover reasonable wear and tear.
Subject to inspection of the property and provided there are no deductions to be made, the deposit will be reimbursed by bank transfer within 7 days after check-out. If deductions are necessary, the Guest will be informed of the reason and, where appropriate, the amount deducted.
5. CHECK-IN
Check-in is from 2:00 PM (14:00).
Guests must provide the property with their expected arrival time in advance.
At check-in, guests may be required to provide:
- a valid passport or identity document;
- the credit/debit card used for the booking, where applicable;
- any other information required by applicable Spanish law.
All guests may be required to complete the legally required guest-registration process.
The property reserves the right to verify the identity of guests before granting access to the accommodation.
6. CHECK-OUT
Check-out is until 11:00 AM on the departure date.
Guests must vacate the property by the stated check-out time unless a later departure has been expressly agreed in advance. Late check-out may be subject to availability and an additional charge. Guests must leave the accommodation in a reasonably clean and orderly condition and return all keys, remotes and other property items as instructed.
7. OCCUPANCY AND GUESTS
Only the persons declared in the booking may stay overnight at the property. The maximum occupancy of the accommodation must not be exceeded. The Guest must notify the property in advance of any changes to the number of occupants. The property may refuse additional overnight guests who have not been declared or registered where required. The Guest is responsible for the conduct of all members of their party and for ensuring that visitors comply with these Terms.
8. VISITORS
Visitors who are not included in the booking may only access the property with the Guest’s prior authorisation and, where required, the property’s approval. Visitors must comply with all applicable house rules. No visitor may stay overnight unless they have been properly authorised and registered where legally required. The Guest remains responsible for any damage or loss caused by their visitors.
9. MINIMUM AGE
The minimum age for check-in is 30 years. The property may require proof of age and identity. This age requirement does not prevent children from staying when accompanied by an eligible adult who is responsible for the booking and complies with the applicable requirements.
10. CHILDREN AND COTS
Children of any age are welcome, subject to the property’s maximum occupancy and safety requirements. Children aged 2 years and older are charged as adults, according to the applicable booking conditions.A cot may be available free of charge upon request, subject to availability and any quantity limitations applicable to the booking.
Extra beds are not available.
Guests are responsible for the supervision and safety of children at all times.
11. SMOKING
Smoking is not permitted inside the property.
Where outdoor smoking is permitted, guests must use the designated outdoor areas and dispose of cigarette ends safely. Any damage, extraordinary cleaning or restoration caused by smoking may be charged to the Guest and may be deducted from the security deposit.
12. PARTIES AND EVENTS
Parties, events and other gatherings are not permitted at the property.
The accommodation may not be used for weddings, receptions, celebrations, commercial events, filming or other organised gatherings without prior written permission. Excessive noise or behaviour that disturbs neighbours or violates applicable regulations is prohibited. The property may require guests to leave immediately where a serious breach of this rule occurs, without prejudice to any applicable charges or legal rights.
13. QUIET HOURS AND NEIGHBOURS
Guests must respect the surrounding community and avoid unreasonable noise. Unless otherwise required by local rules, guests should observe quiet hours between 22:00 and 08:00. Music, conversations, outdoor activities and other behaviour must be kept at a reasonable level, particularly during night-time hours.
14. PETS
Pets are not permitted at the property unless expressly authorised in writing in advance.
Assistance animals will be treated in accordance with applicable law.
15. USE AND CARE OF THE PROPERTY
The accommodation must be used responsibly and solely for lawful holiday accommodation purposes.
Guests must:
- take reasonable care of the property and its contents;
- keep doors and windows appropriately secured when leaving;
- use appliances and equipment responsibly;
- report damage, defects or maintenance problems as soon as reasonably possible;
- avoid any activity that could cause damage, danger or unreasonable disturbance.
Guests must not remove furniture, equipment, linens, towels or other property items from the accommodation without permission.
16. KEYS, ACCESS CARDS AND REMOTES
All keys, access cards, remotes and other access devices must be returned at check-out. Lost or damaged access devices may result in a charge for replacement and any associated costs, including where necessary the cost of changing locks or access systems. Guests must not make copies of keys or provide access devices to unauthorised persons.
17. DAMAGE, LOSS AND EXTRAORDINARY CLEANING
Guests are responsible for damage, loss or breakage caused by themselves, members of their party or their visitors, except for reasonable wear and tear. Guests should report accidental damage promptly. Early notification may help minimise additional costs. Extraordinary cleaning required as a result of misuse, excessive dirt, smoking, parties, bodily fluids, food waste or other unreasonable conditions may be charged separately.
Any such charges must be reasonably related to the actual loss or cost incurred.
18. SWIMMING POOL AND OTHER FACILITIES
Where the property includes a swimming pool, terrace, outdoor area or other facilities, guests must use them responsibly and in accordance with any safety instructions provided at the property. Children must be supervised by a responsible adult. Guests must not engage in behaviour that creates a risk to themselves, other guests, neighbours or the property. The property is not responsible for accidents resulting from misuse of facilities, failure to follow safety instructions or negligent behaviour, subject always to applicable mandatory legal liability.
19. PERSONAL BELONGINGS
Guests are responsible for their personal belongings during their stay. Valuable items should not be left unattended. The property is not responsible for loss, theft or damage to personal belongings except where liability cannot legally be excluded or limited. Any item left behind should be reported to the property as soon as possible. Return arrangements and associated costs may apply.
20. MAINTENANCE AND ACCESS TO THE PROPERTY
The property may require reasonable access to the accommodation for maintenance, repairs, safety checks, inspections or other legitimate purposes. Except in emergencies or where otherwise permitted by law, reasonable notice will be provided whenever practicable. Guests must not interfere with maintenance, safety equipment, electrical installations, plumbing, internet equipment or other systems.
21. INTERNET AND UTILITIES
Where Wi-Fi or other internet services are provided, they are supplied as an accommodation service and may occasionally be affected by technical problems, maintenance or circumstances outside the property’s reasonable control. The Guest must not use the internet connection for unlawful activities. Utilities and facilities should be used reasonably. Deliberate misuse or excessive consumption resulting in additional costs may be charged where reasonably attributable to the Guest.
22. LIABILITY
The property and its operator will comply with all mandatory legal obligations concerning the safety and condition of the accommodation. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law. Subject to applicable law, the Guest is responsible for losses or damage resulting from their negligence, intentional conduct or breach of these Terms. Guests should take reasonable care of themselves and their party while using the accommodation and its facilities.
23. COMPLAINTS AND PROBLEMS DURING THE STAY
Guests should notify the property as soon as possible of any problem affecting their stay so that a reasonable opportunity can be given to investigate and, where possible, resolve the issue.
Complaints should preferably be submitted in writing to:
Email: [email protected]
Telephone: +34 626 42 48 94
Failure to report an issue promptly may affect the property’s ability to investigate or remedy it, where applicable. This does not affect any mandatory consumer rights available under applicable law.
24. FORCE MAJEURE
The property will not be responsible for failure or delay in performing contractual obligations where this is caused by circumstances beyond its reasonable control, to the extent permitted by law. Such circumstances may include natural disasters, extreme weather, fire, serious infrastructure failures, government restrictions, public emergencies, strikes, interruption of essential services or other unforeseeable events beyond reasonable control. Where such circumstances arise, the property will take reasonable steps to communicate with affected guests and address the situation in accordance with applicable law and the applicable booking conditions.
25. CANCELLATION
Cancellation rights and applicable charges depend on the rate and booking conditions selected at the time of reservation. Where a booking is made through a booking platform, the cancellation conditions displayed for that specific reservation apply. Guests should review the cancellation conditions before completing a booking. Nothing in these Terms removes any mandatory cancellation, withdrawal, consumer or other statutory rights that may apply.
26. TERMINATION OF THE STAY
The property may take appropriate action, including requiring a Guest to leave, where there is a serious or repeated breach of these Terms, unlawful conduct, serious disturbance, deliberate damage, unauthorised occupancy or a significant safety risk. Any action taken will be subject to applicable law. The property reserves the right to seek compensation for demonstrable losses resulting from serious breaches of these Terms.
27. GUEST REGISTRATION AND LEGAL REQUIREMENTS
Guests must provide accurate identification and other information required for legally mandated guest registration. The property may be required to communicate guest information to competent authorities in accordance with Spanish law. Failure to provide legally required information may prevent or delay check-in where the property is legally required to obtain such information.
28. DATA PROTECTION AND PRIVACY
Personal data provided during the booking and stay will be processed for purposes including:
- managing and administering reservations;
- communicating with guests;
- processing payments and deposits;
- complying with legal and regulatory obligations;
- completing legally required guest registration;
- managing incidents, complaints and property security.
Personal data will be processed in accordance with applicable data-protection legislation, including the EU General Data Protection Regulation (GDPR) and applicable Spanish data-protection law. Further information regarding the processing of personal data may be provided through the property’s privacy policy.
29. APPLICABLE LAW
These Terms are governed by the laws applicable in Spain and the Canary Islands, subject to any mandatory consumer protection provisions that may apply to the Guest. Any dispute will be handled by the competent courts in accordance with applicable Spanish law and mandatory jurisdiction rules. Nothing in these Terms is intended to deprive a consumer of any mandatory rights or protections provided by applicable law.
30. CHANGES TO THESE TERMS
The property may update these Terms from time to time where reasonably necessary, including to reflect changes in legislation, operational procedures or property facilities. The version applicable to a booking will generally be the version in force at the time of the booking, unless a subsequent change is required by law or otherwise agreed with the Guest.
31. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where possible. The remaining provisions will continue to apply to the extent permitted by law.
32. CONTACT DETAILS
La Perla Exotica
Operated by: Jazmin …..
Legal form: Sociedad Limitada (S.L.)
NIF: B428….
EU VAT: ESB4……
Year established: 2021
Property Address: ……Santa Cruz de Tenerife, Spain
Property Registration Number: ……0000000000000VV-38-4-01026759
Tourist Accommodation Registration Number: VV-38-4-01…….
Email: [email protected]
Telephone: +34 626 42 48 94
33. ACCEPTANCE
By making a reservation and/or staying at La Perla Exotica, the Guest confirms that they have had the opportunity to read these Terms and agrees to comply with them throughout their stay. These Terms are intended to operate together with the specific booking conditions applicable to the Guest’s reservation.
La Perla Exotica – Jazmin ….
Last updated: September 2026